#71 Changes to TAC funded services: Home Services and taxi travel

26 April 2019

Over the past few years the Transport Accident Commission (TAC) has made significant changes to make it easier for our clients and stakeholders to deal with us. These changes ensure your patients can get the right treatment at the right time to get their lives back on track. However, we’ve also seen an increase in our costs and a higher take up of services than anticipated, without improved outcomes for patients.

So we have reviewed the effectiveness of these initiatives and responded to market changes, and in 2019 we’re asking some providers to work with us differently.


Home Services and taxis

From 1 April 2019, TAC patients will need approval from the TAC before they can access Home Services or taxi travel. Home Services includes gardening, cleaning and child care. If you think a TAC patient will require Home Services or taxi travel as part of their support services, please advise your patient to call the TAC on 1300 654 329and speak to their Claims Manager.


When Home Services can be approved

Home Services can be approved for a client when:


Reasonable and essential Home Services

We can only pay for a reasonable level of essential Home Services that is in line with community standards, usually two hours per fortnight.

Example of essential gardening

Example of essential house cleaning

If a client needs Home Services outside of essential duties, such as seasonal wood chopping, gutter cleaning or window washing, they can discuss this with their Claims Manager as required. 


Taxi travel

The TAC can pay for patients to travel to and from medical, disability and rehabilitation appointments if they are not able to drive or use public transport. Patients will need to call us and speak to their Claims Manager prior to using taxi travel to obtain their taxi code.


Why we’re communicating these changes

Doctors play an important role in helping your patients understand the services they may need and are eligible to access from the TAC. When you are talking to patients about the support they may need, advise them to call us on 1300 654 329 and our Claims Managers will organise the appropriate approvals.

If you have any questions about these changes, please visit tac.vic.gov.au/changes


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