#148 WorkSafe item codes for telehealth are now available


24 March 2020

As part of its response to COVID-19, WorkSafe is introducing temporary measures to support the continuation of essential health services for injured workers.

WorkSafe will introduce temporary item codes to allow medical practitioners, physiotherapists, occupational therapists, osteopaths, chiropractors, exercise physiologists, psychologists and accredited mental health social workers to deliver services via telehealth.

A fee schedule of the available item numbers is now available on the WorkSafe website and in the Claims Manual.

Why is this important?

The new item codes will allow workers to access essential health services in their home if they enter self-isolation and reduce the risk of exposure to COVID-19 for vulnerable people in the community.

This is a temporary measure and will be reviewed regularly.

Telehealth considerations

WorkSafe expects all health professionals providing telehealth services to injured workers as part of the Victorian Workers' Compensation Scheme to integrate the principles of the Clinical Framework for the Delivery of Health Services (Clinical Framework) into their daily practice.

It is expected that telehealth services are provided when clinically appropriate and should not replace face-to-face consultations unless there is a need.

The telehealth services must:

Factors considered when assessing an injured worker for telehealth services include:

Providers delivering services via telehealth should ensure that the telehealth technology platform they use:

For treatment services that already have Agent approval, telehealth can be utilised. For new requests for service, Agents are to review decisions in alignment with current operating procedures and decide if telehealth is appropriate. The Claims Manual will be updated to support any new processes.

Please pass this information on to anyone who would find it relevant. You can also visit the WorkSafe website for updates and current resources.


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