#185 Advice for GPs with patients in the public housing towers


9 July 2020

GPs are asked to proactively check details for patients who may be residents of the public housing towers and assist if necessary.

AMA Victoria acknowledges the role of North Western Melbourne Primary Health Network and particularly Dr Ines Rio, Chair of North Western Melbourne PHN and AMA Victoria’s Section of General Practice in coordinating this response to assist the plight of residents in public housing towers, and for putting the following update together.

Please click here for the full update.

Key messages

Background information

Patients in the nine public housing towers across two sites in Flemington and North Melbourne may be unable to leave their homes before Saturday, 18 July.

Cohealth are coordinating the primary care response at the towers but it is preferable that continuity of care is maintained with residents’ regular GP. This is particularly for those patients who may be at greater risk or vulnerable with complex needs, feeling anxious or stressed or have substance dependence issues.

Actions for GPs

GPs in our region are asked to proactively:

1. Reach out to your patients at the following addresses:

2. If you have patients at these sites, please contact them as soon as you can. GPs cannot attend the sites in person but can and should offer to provide continuity of care by telehealth for non-urgent conditions. You should also inform patients of your clinic’s after-hours service details.

3. If patients require urgent care or you need help supporting a patient in one of the towers, please contact Cohealth on 03 9448 5551. Cohealth, who are coordinating the primary care response at the towers, has advised that this is a dedicated number for health professionals. Please note:

4. Please advise patients of the dedicated, 24/7 DHHS number only for residents of the towers to request any type of assistance: 1800 961 054.

Visit the DHHS website for more information on the public housing restrictions.

AMA Victoria Preferred Suppliers