#218 Victorian Workers’ Compensation – Survey Extension


21 September 2020

The Minister for Workplace Safety, the Hon. Jill Hennessy, has appointed Mr Peter Rozen QC to review the agent model in managing complex Workers’ Compensation claims.

The Review responds to recommendation 1 of the Victorian Ombudsman’s 2019 Report ‘WorkSafe 2: Follow up investigation into the management of complex workers compensation claims’.   

The Review will consider if the agent model is  suitable, adequate  and effective in the management and administration of complex claims. 

WorkSafe contracts five providers, or agents, to administer claims management on its behalf. This way of operating workers compensation in Victoria is called the agent model.

The review will determine how and by whom complex claims should be managed to maximise outcomes for injured workers, having regard to the need to maintain the financial viability of the scheme. 

The aim of consultation is to obtain views and opinions to inform the reviewer’s recommendations about the effective management of complex claims in Victoria’s WorkCover scheme. 

To provide further opportunity to contribute, the Victorian Government has extended the availability of the review’s survey on www.engage.vic.gov.au to 28th September 2020.

This survey offers members of the public the opportunity to anonymously provide their observations and opinions of Victoria’s complex claims management. 

Please see https://engage.vic.gov.au/victorian-workers-compensation-system-independent-review for more information. 

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